Experienced Estimator

Job Summary

The Experienced Estimator is responsible for assessing vehicle damage, preparing accurate repair estimates, communicating with customers and insurance companies, and helping guide the repair process from start to finish. This role requires strong technical knowledge, excellent communication skills, attention to detail, and the ability to problem-solve in a fast-paced collision repair environment. The Experienced Estimator works closely with customers, insurance partners, technicians, Repair Managers, and the Parts team to ensure repairs are properly documented, approved, prioritized, and completed according to company and industry standards.

Key Responsibilities

· Inspect damaged vehicles and prepare accurate, complete repair estimates.

· Document vehicle damage with clear notes, photos, repair procedures, and supporting information.

· Communicate with customers throughout the repair process and provide timely status updates.

· Explain repair recommendations, timelines, insurance processes, and next steps to customers in a professional and helpful manner.

· Work directly with insurance companies to submit estimates, supplements, documentation, and approvals.

· Identify additional damage, missed operations, parts needs, and supplement opportunities as repairs progress.

· Partner with technicians and Repair Managers to review repair plans, prioritize work, and help keep repairs moving efficiently.

· Communicate parts needs clearly to the Parts Manager to help ensure the correct parts are ordered and available.

· Monitor repair file status and follow up on open items, approvals, parts delays, and customer communication.

· Help resolve repair-related questions, customer concerns, insurance issues, and workflow challenges.

· Ensure estimates and repair plans align with company procedures, safety requirements, OEM repair guidelines, and industry standards.

· Maintain accurate records in the estimating and repair management systems.

· Support a positive customer experience while balancing quality, efficiency, and repair accuracy.

· Perform additional duties as assigned.

Required Qualifications

· High school diploma or equivalent.

· Minimum 5 years of experience working in the automotive industry.

· Minimum 3 years writing estimates within an auto collision repair shop.

· Legal authorization to work in the U.S.

Preferred Qualifications

· Preferred experience with CCC One.

· Preferred Bachelors degree in Business or related field.

· Ability to speak Spanish a plus.

Core Competencies / Skills

· Strong knowledge of collision repair estimating, repair planning, insurance processes, and industry standards.

· Ability to inspect vehicle damage and prepare accurate, complete repair estimates.

· Strong understanding of parts, labor operations, supplements, and repair documentation.

· Ability to communicate clearly and professionally with customers, insurance representatives, technicians, Repair Managers, and the Parts team.

· Strong customer service skills with the ability to explain the repair process, answer questions, and manage concerns with professionalism.

· Strong problem-solving skills with the ability to navigate complex repair, insurance, parts, and customer situations.

· Excellent attention to detail and commitment to accuracy, quality, and proper documentation.

· Ability to prioritize work, manage multiple repair files, and follow up on open items in a fast-paced environment.

· Proficiency with estimating software, repair management systems, email, and general computer use.

· Team-oriented mindset with the ability to collaborate across departments to keep repairs moving forward.

Working Hours

· This role is full-time in office Monday through Friday with start and stop times to be determined by manager.

Physical Requirements

· Ability to sit, stand, walk, and use standard office equipment throughout the workday.

· Ability to occasionally lift or move vehicle parts, boxes, or supplies up to 35 pounds.

Compensation & Benefits

· This is a salaried, exempt position and is not eligible for overtime pay.

· Eligible employees may elect to participate in Company-sponsored medical, dental, and vision benefit plans, subject to plan terms and eligibility requirements.

· The Company offers a 401(k) retirement savings plan with an employer matching contribution, in accordance with plan provisions.

Company Description

At Unique Auto Body, we’ve built our business around making collision repairs as simple and stress-free as possible. From eight convenient locations to direct insurance partnerships and factory-certified repair expertise, we provide peace of mind that comes from knowing your vehicle is in trusted hands.

Legal Compliance

This position is classified as at-will employment and employment may be terminated by either the employee or the Company at any time, with or without cause or prior notice, subject to applicable Utah law. Nothing in this job description or any other Company document should be interpreted as creating a contract of employment. Applicants must be legally authorized to work in the United States at the time of hire. All Unique Body Auto premises are drug and alcohol free. We are an equal opportunity employer and are committed to providing a safe, respectful, and legally compliant workplace. We do not discriminate based on any status protected by applicable law, and we expect all employees to follow company policies and contribute to a professional work environment.